For years, shoppers have relied on well-known furniture brands to provide stylish, durable, and affordable pieces for their homes. However, many once-trusted names in the industry have seen a decline in quality, leaving consumers frustrated and disappointed. From flimsy materials to poor craftsmanship, customers are finding that furniture that used to last for years is now breaking down much sooner. Rising costs, supply chain issues, and an increased focus on mass production have all contributed to the noticeable drop in quality.
1. IKEA
IKEA has built its reputation on providing affordable and stylish furniture, but many customers have noticed a decline in quality over the years. While the brand has always relied on particle board and flat-pack assembly, recent complaints suggest that even basic pieces are less sturdy than before. Sofas and dressers that once lasted several years are now breaking down much sooner, with materials chipping, peeling, and warping.
Another common issue is the hardware used in assembly, which some buyers say has become flimsier and more prone to breaking. Many customers report that they have to replace pieces much sooner than expected, making IKEA’s low prices less of a bargain in the long run. While IKEA still offers trendy designs, the declining durability of its furniture is frustrating for those who expect quality along with affordability.
2. Ashley Furniture
Ashley Furniture is one of the largest furniture retailers in the U.S., but many customers have complained about declining quality. While the company still offers stylish and budget-friendly options, there are growing concerns about the durability of their products. Many buyers report issues with sagging cushions, peeling finishes, and wobbly frames, especially with sofas and bedroom sets.
Customer service has also been a frequent source of frustration, with reports of delayed deliveries and difficulty getting replacement parts. Some consumers feel that Ashley Furniture prioritizes mass production over craftsmanship, resulting in pieces that don’t hold up well over time. With rising prices and declining quality, many longtime customers are looking elsewhere for better value.
3. Wayfair
Wayfair has become a go-to retailer for affordable, trendy furniture, but many shoppers are discovering that quality varies widely. Since Wayfair doesn’t manufacture its own products and instead sells items from third-party vendors, consistency can be a major issue. Some furniture arrives with missing pieces, weak construction, or materials that feel much cheaper than expected.
Another major concern is that Wayfair furniture often lacks long-term durability, with items like sofas and dressers deteriorating quickly. Many customers have reported issues with cushions losing their shape, fabric tearing, and wood veneer peeling after only a few months of use. While Wayfair’s frequent discounts and vast selection are appealing, many buyers are realizing that they may not be getting the best quality for their money.
4. La-Z-Boy
La-Z-Boy has long been known for its comfortable and well-built recliners, but some customers have noticed a shift in quality. Many recent buyers report issues with the mechanisms in their reclining furniture breaking down sooner than expected. Cushions that used to be plush and supportive are now flattening out within a short period, leading to discomfort and frustration.
In addition, complaints about poor customer service and lengthy wait times for repairs have increased. Some customers feel that La-Z-Boy’s focus on cost-cutting has resulted in lower-quality materials and a decline in overall craftsmanship. While the brand still has a strong reputation, many longtime customers are questioning whether La-Z-Boy furniture is worth the higher price tag.
5. West Elm
West Elm is known for its modern and stylish furniture, but a growing number of customers are disappointed with its declining quality. Many buyers have reported issues with wooden furniture arriving with scratches, dents, or uneven finishes. Upholstered items, such as sofas and chairs, are also a concern, with fabric pilling and cushions losing shape far too quickly.
Another common complaint is West Elm’s customer service, with reports of delayed shipping and difficulty resolving issues. Some customers feel that for the premium price they’re paying, the quality simply doesn’t match up. While the brand continues to attract buyers with its sleek designs, its reputation for durability and service is taking a hit.
6. Crate & Barrel
Crate & Barrel has long been a trusted name in home furnishings, but some shoppers are finding that its quality is not what it once was. Many customers complain that wooden furniture pieces now use more veneer than solid wood, making them less durable. Sofas and chairs that were once built to last are now more prone to sagging cushions and frame instability.
Customer service has also been a growing concern, with some buyers struggling to get replacements for damaged or defective items. Given the brand’s higher price points, many shoppers expect better quality and durability. With more complaints surfacing, some loyal customers are reconsidering whether Crate & Barrel is still worth the investment.
7. Raymour & Flanigan
Raymour & Flanigan is a popular furniture retailer, but many buyers have noted a decline in durability and construction quality. Sofas and sectionals that used to last for years are now showing signs of wear much sooner, with fabric fraying and cushions losing their shape. Wooden furniture pieces, including dressers and tables, have been criticized for weak joints and peeling finishes.
Additionally, some customers report issues with customer service and warranty claims, making it difficult to address defects or damage. While Raymour & Flanigan still offers a wide selection of furniture, many consumers are frustrated by the noticeable decline in quality. As prices continue to rise, customers are expecting more durability and reliability from the brand.
8. Ethan Allen
Ethan Allen has long been associated with high-end, American-made furniture, but some customers have noticed a dip in quality in recent years. While the brand still offers custom pieces, there are growing complaints about the durability of materials used in sofas, chairs, and wood furniture. Some buyers have reported issues with chipping finishes, uneven construction, and cushions that lose shape faster than expected.
Additionally, Ethan Allen’s prices remain high despite the perceived decline in craftsmanship. Customers who once saw the brand as an investment in long-lasting furniture are now questioning whether it’s worth the cost. As more consumers share their frustrations online, Ethan Allen’s reputation for premium quality is being called into question.
9. Bassett Furniture
Bassett Furniture is another brand that has traditionally been known for solid craftsmanship, but recent feedback suggests otherwise. Many customers report that wood furniture pieces are now thinner and more prone to scratches and dents. Additionally, upholstered pieces such as sofas and sectionals have been criticized for using lower-quality foam that quickly loses its firmness.
While Bassett still promotes itself as a high-end furniture brand, the price-to-quality ratio has left many consumers disappointed. Customers who expected long-lasting, heirloom-quality pieces are finding themselves needing replacements much sooner than expected. This shift has led some longtime fans of the brand to explore alternative options for better durability.
10. Restoration Hardware
Restoration Hardware is known for its luxurious, high-priced furniture, but many consumers feel that its quality no longer justifies the cost. A frequent complaint is the use of lightweight veneers and composite materials instead of solid wood, leading to pieces that scratch and warp easily. Some customers have also reported issues with uneven finishes and upholstery that deteriorates faster than expected.
Additionally, RH’s delivery and customer service experiences have been a source of frustration for many buyers. Given the brand’s premium pricing, consumers expect flawless quality, but many are left feeling that they paid more for branding than craftsmanship. While RH’s designs remain popular, its declining durability is causing some shoppers to rethink their purchases.
11. Pottery Barn
Pottery Barn has long been a household favorite for stylish and cozy home furnishings, but quality concerns are growing among customers. Many buyers have reported that wood furniture, which once had a sturdy feel, now arrives with thin veneers that scratch and chip easily. Upholstered pieces, including sofas and beds, have also faced criticism for fabric that pills or fades too quickly.
Another common complaint is Pottery Barn’s delivery process, with frequent reports of damaged items arriving at customers’ homes. With prices remaining high, many shoppers are questioning whether the brand still delivers the level of quality it once did. As a result, some longtime Pottery Barn fans are seeking alternative retailers that offer better durability for the cost.
12. Rooms To Go
Rooms To Go is known for offering budget-friendly furniture, but its quality has come under scrutiny in recent years. Many consumers complain that sofas and sectionals lose their shape quickly, with cushions flattening and fabric fraying after minimal use. Additionally, wooden furniture like dressers and dining tables have been criticized for weak construction, leading to wobbly frames and premature wear.
Customer service has also been a point of frustration, with buyers struggling to get defective items replaced or repaired. While Rooms To Go remains a popular choice for those looking for affordable furniture, the brand’s declining durability has led some shoppers to look elsewhere. With rising costs, many customers expect furniture that lasts longer than just a few years.
13. Value City Furniture
Value City Furniture markets itself as a budget-friendly option, but many customers have noticed a sharp decline in quality. Complaints about weak particleboard construction, peeling veneers, and sagging cushions have become more common. Many pieces that once lasted for years are now breaking down much sooner, leaving buyers frustrated with the lack of durability.
Additionally, customer service issues, including delivery delays and unhelpful support, have further damaged the brand’s reputation. While Value City remains an affordable choice for those furnishing their homes on a budget, many shoppers are finding that they get what they pay for—furniture that doesn’t stand the test of time. As a result, some customers are looking for better long-term value elsewhere.
14. Bob’s Discount Furniture
Bob’s Discount Furniture has gained popularity for its low prices, but many customers have expressed concerns about the longevity of its products. Sofas, sectionals, and mattresses have been frequently criticized for breaking down quickly, with cushions losing support and frames creaking or snapping. Many buyers report that their furniture starts showing significant wear and tear within a year of purchase.
Additionally, customer service at Bob’s has received mixed reviews, with some consumers struggling to resolve issues with damaged or defective items. While the brand remains a go-to option for affordable furniture, its declining durability has left many buyers disappointed. As more consumers prioritize longevity over price, Bob’s may continue to face scrutiny over its product quality.
